"High levels of NRW are detrimental to the financial viability of water utilities, as well as to the quality of water and environmental sustainability"

Dates: 2nd to 6th August 2010

About the course
Water and sewerage utilities in many African and South Asian cities are currently undergoing significant reform based on the principles of cost recovery, commercialization and demand management. These utilities are mandated to provide sustainable services to all consumers residing in the city, including the poor at affordable rates. Each must adopt effective management and business strategies to meet the challenge. In particular, the water utilities must be not only effective but also efficient in service delivery to ensure affordability of services, wide service coverage and environmental sustainability.
Non-revenue water can be generally grouped into there components: unbilled authorized consumption; apparent losses (water theft and metering inaccuracies); and real losses according to the International Water Association (IWA). Reduction and control of NRW is complex and requires adequate focus on all the three components for sustainability.

This course, therefore, aims at enabling participants to be familiar with key issues; concepts and approaches concerned with non-revenue water management and reduction approaches of water utilities, for enhanced financial and environmental sustainability.

Who Will Benefit From The Course?
•    Staff who deal with customers and meter readers on a daily basis
•    Senior and middle level managers responsible for development of strategies for NRW reduction from water utilities and local/municipal authorities/water service providers.

COURSE OBJECTIVES
•    To establish a common understanding of definitions, concepts and current approaches in Non-Revenue Water management and in urban water and sewerage utility companies/local authorities.
•    To understand NRW reduction from a utility management perspective
•    To understand NRW assessment for their respective utility
•    To share experiences and learn on current practices in NRW reduction  and take stock of best practices
•    To positively influence the participants attitudes towards “thinking and placing NRW reduction first” in their day routines.
•    To enhance participants knowledge and skills in management and technical aspects and use of participatory methodologies necessary for working with meter readers, billing departments and customers in reduction of NRW.
•    To develop individual/group strategies and work plans to implement appropriate NRW management approaches


LANGUAGE
All courses will be conducted in English.

You can make your application directly on this website, or you may mail a print version of the application form to NETWAS. View the application guidelines and begin your application process.

Further information on the course can be obtained from NETWAS through the following address:

Course Coordinator
NETWAS International,
Magadi Road, Off Langata Road,
P.O. Box 15614-00503 Mbagathi,
Nairobi, Kenya.
Tel: +254-20-8042555/6/
Cellphone:  +254-727 170476
Fax: +254-20-8042554
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